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Customer Service 2.0: Going The Extra Mile

An important principle of success is willingness to "Go The Extra Mile” which means doing more and giving more to provider superior customer service. This habit to go above and beyond what is required in one’s job description is an innate desire to assist others – just because.

Come discover the rewards of going the extra mile and how a successful customer service strategy will create a competitive edge in any market.  You will gain many innovative ideas and how to make it work at your community. Key program takeaways will be how to “warm up” service, the essential in listening skills, enhance communication and the “little extras” that do make the difference.