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Excellence In Customer Service: The Maintenance Edition

Only the smartest companies and communities understand that the maintenance team needs to be able to fix and maintain apartments as well as being able to repair and sustain relationships with your residents.

This session is designed specifically for the maintenance team to help broaden the perspective of how their performance and response dramatically affects retention and resident satisfaction.  The key takeaway of this session will be ideas to make the Service Team a more integral and effective part of the community’s retention plan and soar with stellar service strategies.

Learning Points:
What is exceptional Customer Service / Resident Retention: Why It Matters / Win/Win = One Team / Your Role As A Customer Service Provider / Winning Ways of Resident Interactions / Small Things= Big Impact on Retention